English or French, it's your choice.
Most major Canadian airports are subject to certain rules that pertain to your right to be served in English or French.
Specifically, these rules mean you will have access to:
- Certain bilingual services provided by merchants
- Bilingual self-service machines
- Bilingual passenger services
- Bilingual printed and pre-recorded information
- Bilingual information delivered in other ways
Here is the full list of services that fall under the regulations.
Essential services offered in both languages by merchants: services in restaurants, cafeterias, car rental agencies, foreign exchange counters, duty free shops, travel insurance agents, ground transportation dispatch and hotel services.
Self-service machines: automated banking machines and vending machines, and instructions for the use of public telephones and electronic games.
Passenger services: passenger screening and boarding services, public announcements and the provision of other information to the public, and carrier services, including counter services for tickets and check-in but not carrier services such as buses at railway stations or ferry terminals.
Printed or pre-recorded material: signs, notices, menus, car rental contracts and travel insurance policies for the travelling public.
Information delivered in other ways: when merchants, passenger service personnel or self-service machines provide you with information that is neither printed nor pre-recorded, you have the right to obtain that information in the official language of your choice.
Airports and Regulated Air Carriers
|Calgary International Airport||Calgary|
|Edmonton International Airport||Edmonton|
|Fredericton International Airport||Fredericton|
|Halifax-Robert L. Stanfield International Airport||Halifax|
|Greater Moncton International Airport||Moncton|
|Montréal-Pierre-Elliott-Trudeau International Airport||Montréal|
|Montréal-Mirabel International Airport||Montréal|
|Ottawa Macdonald-Cartier International Airport||Ottawa|
|Québec City Jean-Lesage International Airport||Québec City|
|Regina International Airport||Regina|
|Saskatoon-John G. Diefenbaker International Airport||Saskatoon|
|St. John's International Airport||St. John's|
|Toronto-Lester B. Pearson International Airport||Toronto|
|Billy Bishop Airport||Toronto|
|Vancouver International Airport||Vancouver|
|Victoria International Airport||Victoria|
|Winnipeg-James Armstrong Richardson International Airport||Winnipeg|
Please note that this list is not exhaustive.
All air carriers must provide safety instructions and security documentation in both official languages.
In addition, Air Canada offers bilingual onboard services when arriving at or departing from major airports.
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