CHAPTER IV - PART 1: OVERVIEW OF THE IMPLEMENTATION OF THE OFFICIAL LANGUAGES ACT - continued
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Economy
| Portfolio: Economy | |||||
| * Penalty (2%) ** Penalty (5%) | Agriculture and Agri-Food Canada | Atlantic Canada Opportunities Agency | Business Development Bank of Canada | Canada Economic Development for Quebec Regions | Canada Mortgage & Housing Corporation |
| A. Management (15%) | |||||
| a) An accountability framework, an action plan and accountability mechanisms are in place (5%) | C | A | C | A | A |
| b) Visibility of official languages in the organization (5%) | B | A | A | A | A |
| c) Complaints (5%) | A | A | A | A | A |
| Subtotal | B | A | B | A | A |
| B. Service to the public – Part IV (25%) | |||||
| a) Bilingual services advertised to the public and sufficient bilingual staff (3%) | B | B | D | B | B |
| b) Observations on active offer and service delivery (15%) | D | C | C | B | C |
| c) Service agreements delivered by third parties or in partnership provide for the delivery of bilingual services (2%) | D | B | A | A | B |
| d) Policy on service to the public and bilingual services quality monitoring (5%) | D | B | B | A | A |
| Subtotal | D | C | C | B | B |
| C. Language of work – Part V (25%) | |||||
| a) Language of work policy and adequate bilingual supervision (12.5%) | B | B | B | A | B |
| b) Use of each official language in the workplace (12.5%) | D | B | B | B | C |
| Subtotal | C | B | B | B | B |
| D. Equitable participation – Part VI (10%) | |||||
| a) Percentage of Francophone participation throughout Canada (5%) | A | A | B | B | A |
| b) Percentage of Anglophone participation in Quebec (5%) | C | N/A | A | D | B |
| Subtotal | B | A | B | C | B |
| E. Advancement of English and French – Part VII (25%) | |||||
| (a) Strategic planning and the development of policies and programs take into account the development of official language minority communities (12.5%) | B | A | A | A | A |
| (b) Strategic planning and the development of policies and programs take into account the promotion of linguistic duality (12.5%) | B | B | B | B | A |
| Subtotal | B | B | B | B | A |
| OVERALL RATING | C | B | B | B | B |
| Portfolio: Economy (continued) | |||||
| * Penalty (2%) ** Penalty (5%) | Canada Post | Canada Revenue Agency | Canadian Tourism Commission | Fisheries and Oceans Canada | |
| A. Management (15%) | |||||
| a) An accountability framework, an action plan and accountability mechanisms are in place (5%) | A | A | A | A | |
| b) Visibility of official languages in the organization (5%) | A | A | B | A | |
| c) Complaints (5%) | A | B | A | A | |
| Subtotal | A | A | A | A | |
| B. Service to the public – Part IV (25%) | |||||
| a) Bilingual services advertised to the public and sufficient bilingual staff (3%) | C | B | B | B | |
| b) Observations on active offer and service delivery (15%) | C | C | A | D | |
| c) Service agreements delivered by third parties or in partnership provide for the delivery of bilingual services (2%) | A | B | B | B | |
| d) Policy on service to the public and bilingual services quality monitoring (5%) | A | A | A | C | |
| Subtotal | C* | B | B | D | |
| C. Language of work – Part V (25%) | |||||
| a) Language of work policy and adequate bilingual supervision (12.5%) | C | B | B | B | |
| b) Use of each official language in the workplace (12.5%) | C | C | A | C | |
| Subtotal | C | B | B | B | |
| D. Equitable participation – Part VI (10%) | |||||
| a) Percentage of Francophone participation throughout Canada (5%) | A | A | A | A | |
| b) Percentage of Anglophone participation in Quebec (5%) | C | C | N/A | C | |
| Subtotal | B | B | A | B | |
| E. Advancement of English and French – Part VII (25%) | |||||
| (a) Strategic planning and the development of policies and programs take into account the development of official language minority communities (12.5%) | A | A | A | A | |
| (b) Strategic planning and the development of policies and programs take into account the promotion of linguistic duality (12.5%) | A | A | A | A | |
| Subtotal | A | A | A | A | |
| OVERALL RATING | B | B | A | B | |
| Portfolio: Economy (continued) | |||||
| * Penalty (2%) ** Penalty (5%) | Indian and Northern Affairs Canada | Industry Canada | Public Works & Government Services Canada | Western Economic Diversification Canada | |
| A. Management (15%) | |||||
| a) An accountability framework, an action plan and accountability mechanisms are in place (5%) | B | A | A | B | |
| b) Visibility of official languages in the organization (5%) | D | A | A | A | |
| c) Complaints (5%) | B | B | A | A | |
| Subtotal | B | A | A | A | |
| B. Service to the public – Part IV (25%) | |||||
| a) Bilingual services advertised to the public and sufficient bilingual staff (3%) | B | B | B | B | |
| b) Observations on active offer and service delivery (15%) | E | D | C | C | |
| c) Service agreements delivered by third parties or in partnership provide for the delivery of bilingual services (2%) | C | B | B | B | |
| d) Policy on service to the public and bilingual services quality monitoring (5%) | C | C | B | B | |
| Subtotal | D | C | C | B | |
| C. Language of work – Part V (25%) | |||||
| a) Language of work policy and adequate bilingual supervision (12.5%) | B | B | B | C | |
| b) Use of each official language in the workplace (12.5%) | C | C | B | B | |
| Subtotal | C | B | B | B | |
| D. Equitable participation – Part VI (10%) | |||||
| a) Percentage of Francophone participation throughout Canada (5%) | A | B | B | A | |
| b) Percentage of Anglophone participation in Quebec (5%) | D | B | D | N/A | |
| Subtotal | B | B | C | A | |
| E. Advancement of English and French – Part VII (25%) | |||||
| (a) Strategic planning and the development of policies and programs take into account the development of official language minority communities (12.5%) | B | A | A | A | |
| (b) Strategic planning and the development of policies and programs take into account the promotion of linguistic duality (12.5%) | C | B | A | B | |
| Subtotal | C | A | A | A | |
| OVERALL RATING | C | B | B | B | |
Transport and security
| Portfolio: Transport and security | |||||
| * Penalty (2%) ** Penalty (5%) | Air Canada | Canada Border Services Agency | Canadian Air Transport Security Authority | Canadian Food Inspection Agency | Canadian Forces |
| A. Management (15%) | |||||
| a) An accountability framework, an action plan and accountability mechanisms are in place (5%) | C | A | A | A | A |
| b) Visibility of official languages in the organization (5%) | B | B | A | A | B |
| c) Complaints (5%) | B | A | B | A | A |
| Subtotal | B | A | A | A | A |
| B. Service to the public – Part IV (25%) | |||||
| a) Bilingual services advertised to the public and sufficient bilingual staff (3%) | D | B | D | B | D |
| b) Observations on active offer and service delivery (15%) | D | C | C | D | C |
| c) Service agreements delivered by third parties or in partnership provide for the delivery of bilingual services (2%) | B | B | B | B | B |
| d) Policy on service to the public and bilingual services quality monitoring (5%) | A | B | A | B | D |
| Subtotal | D** | C* | C* | C | C |
| C. Language of work – Part V (25%) | |||||
| a) Language of work policy and adequate bilingual supervision (12.5%) | B | B | C | B | D |
| b) Use of each official language in the workplace (12.5%) | C | C | C | C | E |
| Subtotal | C | C | C | C | E** |
| D. Equitable participation – Part VI (10%) | |||||
| a) Percentage of Francophone participation throughout Canada (5%) | A | A | A | A | A |
| b) Percentage of Anglophone participation in Quebec (5%) | B | A | N/A | D | C |
| Subtotal | B | A | A | B | B |
| E. Advancement of English and French – Part VII (25%) | |||||
| (a) Strategic planning and the development of policies and programs take into account the development of official language minority communities (12.5%) | C | B | B | A | C |
| (b) Strategic planning and the development of policies and programs take into account the promotion of linguistic duality (12.5%) | C | B | A | A | D |
| Subtotal | C | B | A | A | C |
| OVERALL RATING | C | B | B | B | D |
| Portfolio: Transport and security (continued) | ||||||
| * Penalty (2%) ** Penalty (5%) | Correctional Service Canada | Environment Canada | Halifax InternationalAirport Authority | NAV CANADA | Ottawa International Airport Authority | |
| A. Management (15%) | ||||||
| a) An accountability framework, an action plan and accountability mechanisms are in place (5%) | B | A | C | A | B | |
| b) Visibility of official languages in the organization (5%) | B | B | C | A | B | |
| c) Complaints (5%) | B | B | B | A | A | |
| Subtotal | B | B | C | A | B | |
| B. Service to the public – Part IV (25%) | ||||||
| a) Bilingual services advertised to the public and sufficient bilingual staff (3%) | B | B | D | B | B | |
| b) Observations on active offer and service delivery (15%) | D | E | D | B | D | |
| c) Service agreements delivered by third parties or in partnership provide for the delivery of bilingual services (2%) | A | B | C | B | B | |
| d) Policy on service to the public and bilingual services quality monitoring (5%) | C | C | C | B | B | |
| Subtotal | C | D | D | B | C | |
| C. Language of work – Part V (25%) | ||||||
| a) Language of work policy and adequate bilingual supervision (12.5%) | C | B | N/A | C | B | |
| b) Use of each official language in the workplace (12.5%) | C | C | N/A | D | C | |
| Subtotal | C | C | N/A | C | C | |
| D. Equitable participation – Part VI (10%) | ||||||
| a) Percentage of Francophone participation throughout Canada (5%) | A | A | D | A | A | |
| b) Percentage of Anglophone participation in Quebec (5%) | D | A | N/A | B | N/A | |
| Subtotal | B | A | D | B | A | |
| E. Advancement of English and French – Part VII (25%) | ||||||
| (a) Strategic planning and the development of policies and programs take into account the development of official language minority communities (12.5%) | D | B | N/A | C | N/A | |
| (b) Strategic planning and the development of policies and programs take into account the promotion of linguistic duality (12.5%) | C | C | N/A | C | N/A | |
| Subtotal | D | B | N/A | C | N/A | |
| OVERALL RATING | C | C | D | C | B | |
| Portfolio: Transport and security (continued) | |||||
| * Penalty (2%) ** Penalty (5%) | Passport Canada | Royal CanadianMounted Police | Transport Canada | VIA Rail | |
| A. Management (15%) | |||||
| a) An accountability framework, an action plan and accountability mechanisms are in place (5%) | D | B | A | A | |
| b) Visibility of official languages in the organization (5%) | C | A | A | B | |
| c) Complaints (5%) | A | A | A | A | |
| Subtotal | B | A | A | A | |
| B. Service to the public – Part IV (25%) | |||||
| a) Bilingual services advertised to the public and sufficient bilingual staff (3%) | B | B | B | B | |
| b) Observations on active offer and service delivery (15%) | B | D | D | C | |
| c) Service agreements delivered by third parties or in partnership provide for the delivery of bilingual services (2%) | B | B | B | B | |
| d) Policy on service to the public and bilingual services quality monitoring (5%) | B | C | C | B | |
| Subtotal | B | D | C | C | |
| C. Language of work – Part V (25%) | |||||
| a) Language of work policy and adequate bilingual supervision (12.5%) | B | B | B | B | |
| b) Use of each official language in the workplace (12.5%) | C | D | B | C | |
| Subtotal | C | C | B | C | |
| D. Equitable participation – Part VI (10%) | |||||
| a) Percentage of Francophone participation throughout Canada (5%) | B | A | A | A | |
| b) Percentage of Anglophone participation in Quebec (5%) | B | A | A | A | |
| Subtotal | B | A | A | A | |
| E. Advancement of English and French – Part VII (25%) | |||||
| (a) Strategic planning and the development of policies and programs take into account the development of official language minority communities (12.5%) | D | B | B | B | |
| (b) Strategic planning and the development of policies and programs take into account the promotion of linguistic duality (12.5%) | D | B | B | B | |
| Subtotal | D | B | B | B | |
| OVERALL RATING | C | C | B | B | |
Social, Cultural and others
| Portfolio: Social, Cultural and others | ||||
| * Penalty (2%) ** Penalty (5%) | Canadian Museum of Civilization Corporation | CBC/Radio-Canada | Citizenship and Immigration Canada | Health Canada |
| A. Management (15%) | ||||
| a) An accountability framework, an action plan and accountability mechanisms are in place (5%) | C | B | A | A |
| b) Visibility of official languages in the organization (5%) | A | C | A | A |
| c) Complaints (5%) | A | D | B | A |
| Subtotal | B | C | A | A |
| B. Service to the public – Part IV (25%) | ||||
| a) Bilingual services advertised to the public and sufficient bilingual staff (3%) | B | C | B | B |
| b) Observations on active offer and service delivery (15%) | B | C | C | D |
| c) Service agreements delivered by third parties or in partnership provide for the delivery of bilingual services (2%) | A | A | C | B |
| d) Policy on service to the public and bilingual services quality monitoring (5%) | A | A | B | B |
| Subtotal | B | C | C | C |
| C. Language of work – Part V (25%) | ||||
| a) Language of work policy and adequate bilingual supervision (12.5%) | B | B | B | B |
| b) Use of each official language in the workplace (12.5%) | B | B | C | C |
| Subtotal | B | B | B | B |
| D. Equitable participation – Part VI (10%) | ||||
| a) Percentage of Francophone participation throughout Canada (5%) | B | A | A | A |
| b) Percentage of Anglophone participation in Quebec (5%) | N/A | C | A | D |
| Subtotal | B | B | A | B |
| E. Advancement of English and French – Part VII (25%) | ||||
| (a) Strategic planning and the development of policies and programs take into account the development of official language minority communities (12.5%) | B | B | A | A |
| (b) Strategic planning and the development of policies and programs take into account the promotion of linguistic duality (12.5%) | B | B | A | A |
| Subtotal | B | B | A | A |
| OVERALL RATING | B | C | B | B |
| Portfolio: Social, Cultural and others (continued) | ||||
| * Penalty (2%) ** Penalty (5%) | National Arts Centre | National Capital Commission | National Film Board | Parks Canada |
| A. Management (15%) | ||||
| a) An accountability framework, an action plan and accountability mechanisms are in place (5%) | B | A | B | B |
| b) Visibility of official languages in the organization (5%) | B | A | A | A |
| c) Complaints (5%) | A | A | A | B |
| Subtotal | B | A | A | B |
| B. Service to the public – Part IV (25%) | ||||
| a) Bilingual services advertised to the public and sufficient bilingual staff (3%) | B | A | A | B |
| b) Observations on active offer and service delivery (15%) | B | A | C | C |
| c) Service agreements delivered by third parties or in partnership provide for the delivery of bilingual services (2%) | B | A | B | B |
| d) Policy on service to the public and bilingual services quality monitoring (5%) | A | A | C | B |
| Subtotal | A | A | C | C |
| C. Language of work – Part V (25%) | ||||
| a) Language of work policy and adequate bilingual supervision (12.5%) | B | B | A | B |
| b) Use of each official language in the workplace (12.5%) | C | B | C | C |
| Subtotal | B | B | B | B |
| D. Equitable participation – Part VI (10%) | ||||
| a) Percentage of Francophone participation throughout Canada (5%) | A | B | B | A |
| b) Percentage of Anglophone participation in Quebec (5%) | N/A | N/A | A | D |
| Subtotal | A | B | B | B |
| E. Advancement of English and French – Part VII (25%) | ||||
| (a) Strategic planning and the development of policies and programs take into account the development of official language minority communities (12.5%) | A | B | A | B |
| (b) Strategic planning and the development of policies and programs take into account the promotion of linguistic duality (12.5%) | A | A | A | A |
| Subtotal | A | A | A | B |
| OVERALL RATING | B | A | B | B |
| Portfolio: Social, Cultural and others (continued) | |||
| * Penalty (2%) ** Penalty (5%) | Public Health Agency of Canada | Service Canada | Statistics Canada |
| A. Management (15%) | |||
| a) An accountability framework, an action plan and accountability mechanisms are in place (5%) | C | B | A |
| b) Visibility of official languages in the organization (5%) | A | A | A |
| c) Complaints (5%) | C | B | A |
| Subtotal | B | B | A |
| B. Service to the public – Part IV (25%) | |||
| a) Bilingual services advertised to the public and sufficient bilingual staff (3%) | B | B | B |
| b) Observations on active offer and service delivery (15%) | D | C | B |
| c) Service agreements delivered by third parties or in partnership provide for the delivery of bilingual services (2%) | C | A | A |
| d) Policy on service to the public and bilingual services quality monitoring (5%) | C | C | B |
| Subtotal | D | C | B |
| C. Language of work – Part V (25%) | |||
| a) Language of work policy and adequate bilingual supervision (12.5%) | B | B | B |
| b) Use of each official language in the workplace (12.5%) | D | D | B |
| Subtotal | C | C | B |
| D. Equitable participation – Part VI (10%) | |||
| a) Percentage of Francophone participation throughout Canada (5%) | A | A | B |
| b) Percentage of Anglophone participation in Quebec (5%) | N/A | D | A |
| Subtotal | A | B | B |
| E. Advancement of English and French – Part VII (25%) | |||
| (a) Strategic planning and the development of policies and programs take into account the development of official language minority communities (12.5%) | A | B | A |
| (b) Strategic planning and the development of policies and programs take into account the promotion of linguistic duality (12.5%) | B | B | A |
| Subtotal | B | B | A |
| OVERALL RATING | C | B | A |