TABLE OF CONTENTS
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CHAPTER I: OFFICIAL LANGUAGES AND LEADERSHIP
FINDINGS ON THE IMPLEMENTATION OF THE OFFICIAL LANGUAGES ACT
Overview
Communications with and services to the public: Partly cloudy skies
Language of work: A weak link
Advancement of English and French: A bittersweet portrait
A new guide for Part VII
The Commissioner’s expectations of federal institutions
Nationwide findings on the implementation of Part VII
Communities and federal institutions: A complex relationship
Promotion of linguistic duality: The poor cousin of Part VII
VISION, COMMITMENT AND LEADERSHIP
First axis: Education
Second axis: Community development
Third axis: The public service
Fourth axis: The language industry
The Official Languages Accountability and Coordination Framework
The Commissioner’s other expectations
The current structure of horizontal governance in official languages
Horizontal governance: Principles to keep in mind
Understanding the current coordination of horizontal governance
Thoughts and perspectives
Recruiting bilingual employees
Linguistic duality: A key component of public service renewal
Possible courses of action1) Commitment from senior management
2) Training
3) Post-secondary recruitment
4) Language training
CHAPTER I
CHAPTER II: OFFICIAL LANGUAGES IN A CHANGING WORLD
CHANGES TO THE CANADIAN FEDERATION
Hard lessons from the past: Government transformations
PART 2: SHARED CITIZENSHIP, LINGUISTIC DUALITY AND THE EVOLVING REALITY OF CULTURAL DIVERSITY
Looking to the future: The full participation of all Canadians in the national dialogue
Immigration and French-speaking communities
Multiple identities and a shared national dialogue in our two official languages
CHAPTER III: PROMOTION OF LINGUISTIC DUALITY AND COMMUNITY DEVELOPMENT
THE PROMOTION OF LINGUISTIC DUALITY
The continuity of instruction
Demand and access
Human resources
Learning through culture
Program evaluation
Research
English-as-a-second-language instruction in Quebec
Study on bilingualism at the 2010 Olympic Games
PART 2: THE DEVELOPMENT OF OFFICIAL LANGUAGE COMMUNITIES
The demographic weight of Anglophones and Francophones
The allophone immigrant population
Bilingualism
Official language communities
Post-censal survey of the vitality of official language communities
CHAPTER IV: IMPLEMENTATION OF THE OFFICIAL LANGUAGES ACT: STRONGER LEADERSHIP FOR BETTER RESULTS
PART 1: OVERVIEW OF THE IMPLEMENTATION OF THE OFFICIAL LANGUAGES ACT
Overall portrait for 2007–2008
Complaints received in 2007–2008
Trends in admissible complaints over the last three years
2007–2008 report cards
Report card methodology and changes made in 2007–2008
Presentation of results
Overall report card results for 2007–2008
Overall report card trends over the last three years
Conclusion: Overview of the implementation of the Act
A CLOSER LOOK AT SERVICE TO THE PUBLIC
Admissible complaints related to service to the public in 2007–2008
Report card results for service to the public in 2007–2008
Bilingual capacity
Observations on service to the public
Audits and follow-ups related to service to the public
Audit follow-ups
Proactive or preventive interventions made in 2007–2008 related to service to the public
Court interventions made in 2007–2008 related to service to the public
Examples of leadership in service to the public
Conclusion: Service to the public
A CLOSER LOOK AT THE LANGUAGE OF WORK
Admissible complaints related to language of work in 2007–2008
Report card results for language of work in 2007–2008
Bilingual supervision
Language of work survey
Analysis of the survey results
Audits and follow-ups related to language of work
Examples of leadership related to language of work
Conclusion: Language of work
A CLOSER LOOK AT THE DEVELOPMENT OF OFFICIAL LANGUAGE MINORITY COMMUNITIES AND THE PROMOTION OF LINGUISTIC DUALITY
Admissible complaints related to the advancement of English and French in 2007–2008
Report card results for the advancement of English and French in 2007–2008
Designated institutions
Non-designated institutions
Audits and follow-ups related to the advancement of English and French
Examples of leadership in the advancement of English and French
Conclusion: Advancement of English and French
CHAPTER IV
