Audit of the Management of the Official Languages Program at the Halifax International Airport Authority
Page 1 of 8
January 2010
Table of Contents
3. Findings and Recommendations
3.1 Audit objective 1: Leadership
3.1.1 Program management framework
3.1.2 Visibility of the official languages program
3.1.3 Communications and contracts
3.1.4 Engaging federal institutions3.2 Audit objective 2: Infrastructure and monitoring
3.2.1 Human resources management practices
3.2.2 Resolving official languages complaints
3.2.3 Monitoring mechanisms and observation results
3.2.4 Involvement of the official language minority community
3.2.5 Reporting to the authorities responsible for official languages
