Objectives

Criteria

1. Leadership

Determine if the Airport Authority is committed to the effective implementation of the Official Languages Act.

1.a) Verify whether the Airport Authority has developed and implemented a corporate strategy, an accountability framework and an action plan, and provides adequate resources to ensure the effective management of its official languages program;

1.b) Verify whether measures have been taken by the Airport Authority’s management, including the Board or Directors, to increase the visibility and the integration of official languages into corporate documents and the corporate culture;

1.c) Verify whether the Airport Authority is effectively communicating its official languages policies, plans and procedures to its managers, employees, specific contracted service providers and third parties under contract, and whether these groups know their rights and understand their responsibilities under the Official Languages Act;

1.d) Verify the extent to which the Airport Authority engages federal institutions located at the airport in providing bilingual services at the Halifax Stanfield International Airport.

2. Infrastructure and Monitoring

Determine if the Airport Authority has the appropriate structures and resources in place to ensure the effective management of its official languages program, its coordinating role and overall compliance with the Official Languages Act.

2.a) Verify whether the Airport Authority has implemented effective human resources management practices (recruitment, staffing, training and performance agreements) to ensure full compliance with its official languages obligations;

2.b) Verify whether there is an effective mechanism in place to deal with complaints related to official languages so that accountable managers are personally involved in identifying and implementing corrective action that will provide a lasting solution to the problem;

2.c) Verify whether the Airport Authority ensures appropriate monitoring of its services and those provided by airlines, specific contracted service providers and health and safety service providers, and appropriate coordination with federal institutions subject to the Official Languages Act located at the airport;

2.d) Verify whether the Airport Authority involves the official language minority community in seeking improvements that could be made to enhance the bilingual image of the airport either alone or in collaboration with federal institutions (service quality assurance);

2.e) Verify whether the Airport Authority reports to the authority in charge of its official languages obligations on a regular basis.