Audit of the Service to the public at Agriculture and Agri-Food Canada
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March 2009
Table of Contents
Observations and Recommendations
a) Accountability framework
b) Official languages action plan
c) Accountability measures
d) Official languages policy or guidelines on service to the public
a) Communication to staff of requirements to provide services in both official languages
b) Bilingual capacity of offices designated to provide services in both official languages
c) Bilingual signage and publications, active offer and delivery of services in both official languages
Consultation of official language minority communities regarding services
Responsibilities regarding service to the public under partnership and contribution agreements
a) Monitoring of services provided to the public in both official languages
b) Use of monitoring results to manage service quality
Appendix A
Recommendations to Agriculture & Agri-Food Canada (AAFC) for each objective, AAFC’s action plan and our comments
Appendix B
Audit objectives and criteria
Appendix C
Principles concerning the inclusion of a language clause in different types of agreements
