Audit Results
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4. MONITORING PERFORMANCE
Results of Monitoring Mechanisms
The CRTC publishes an annual Broadcasting Policy Monitoring Report that evaluates the extent to which its regulations, policies and decisions are fulfilling the objectives of the Broadcasting Act. Although the 2005 report includes a section on official languages, the CRTC referred to activities that took place from 2001 to 2003 only. It said nothing about activities and results that contributed to the vitality and development of linguistic communities or the promotion of the use of both English and French in Canadian society.
The action plan and achievements report on implementation of section 41 were approved by the management committee. The CRTC considers the complaint process a monitoring mechanism, but we believe that beyond monitoring complaints the CRTC should also establish official mechanisms for evaluating results and adopt a proactive rather than reactive approach.
The CRTC reports applying a number of controls, but does not have any official mechanism for monitoring the results of its own activities with respect to implementation of section 41 of the Official Languages Act.
| Recommendation 9 |
Performance Management for Executives and Managers
Our interviews revealed that linguistic obligations under Part VII of the Act are not included in executives’ performance agreements and are not mentioned in the performance appraisals of other managers.
To contribute to the achievement of results and strengthen accountability under section 41 of the Act, we recommend that the CRTC add a component on compliance with linguistic obligations to the performance agreements of executive group members and that it include official languages in the performance appraisals of other managers.
| Recommendation 10 |
