Audit Methodology
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The CRTC was informed of this audit on October 4, 2005. We then met with a number of managers, including the secretary general, to explain the audit’s objectives and process. Throughout the audit, a constructive dialogue was maintained with CRTC representatives, allowing clarification of some of our criteria, which had not sufficiently taken into account the quasi-judicial aspect of some of the Commission’s activities.
Our observations stem from a review and analysis of documents provided by the CRTC, including the action plan and an achievements report concerning the implementation of section 41, policies, decisions, public notices, the Web site, The Zone intranet site, and documents received from representatives of official language minority communities. We also conducted interviews with senior executives, managers and one commissioner. We attended a public hearing and held interviews with national and provincial associations that represent official language minority communities across Canada. At the CRTC’s suggestion, the auditor participated as an observer in a meeting between a representative of English-speaking communities in Quebec and a commissioner.
