EXAMINATION OF THE INSTITUTIONS - ROYAL CANADIAN MOUNTED POLICE
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The RCMP complies with regulatory and administrative provisions in relation to identifying its clientele and measuring demand. The language requirements of the positions at the Regina Medical Treatment Centre are appropriate, and the language skills of all incumbents, except one, are sufficient.
However, the Centre’s manager and employees are not sufficiently informed of the RCMP’s linguistic obligations, and there is no monitoring mechanism in place to ensure the provision of bilingual health care services.
The Medical Treatment Centre has signage for active offer in the clinic. However, the RCMP must also give clear instructions and specific information to Medical Treatment Centre staff concerning the concept of active offer of service and indicate the cadets’ preferred language in their medical records in order to ensure better health care services in their language of choice. The Medical Treatment Centre must also insert a language clause in the service contracts that it signs with health professionals and create a bilingual human resources data bank for the health field in order to respect its patients’ language of choice at all times.
In order to ensure the delivery of health care to its official language minority clientele in their language of choice, the RCMP must address these shortcomings by implementing the Commissioner’s six recommendations.
